Nowadays, the growing global economy and demand for customized products are bringing the manufacturing industry from a sellers’ market toward a buyers’ market. In this context, the smart manufacturing enabled by Industry 4.0 is changing the whole production cycle of companies specialized on different kinds of products. On one hand, the advent of cloud computing and social media makes the customers’ experience more and more inclusive, whereas on the other hand cyber-physical system technologies help industries to change in real time the cycle of production according to customers’ needs. In this context, “retention”marketing strategies aimed not only at the acquisition of new customers but also at the profitability of existing ones allow industries to apply specific production strategies so as to maximize their revenues. This is possible by means of the analysis of various kinds of information coming from …